All travel claims should follow these steps listed below to ensure your claim can be accepted, speed up processing and ensure your claim is managed efficiently.
Step 1. Notification
If you would like to lodge a home claim you are kindly requested to notify us immediately of your loss/damage by completing and returning a claim form and sending it to agency@muia.com.mt or you can call us on 22067119 or visit our offices at 380, Cannon Road Santa, Venera. Claim form may be downloaded below.
Step 2. Documentation
In the event of loss or damage you must:
Claims for Damaged Luggage (Airline Baggage Handling)
We will require your Boarding Pass, Baggage Tags and Property Irregularity Report. We also require photos of damaged luggage.
Claims for Damage or Loss of Items
If you are claiming for loss or theft of personal belongings, we will require a copy of the police report.
In case you are claiming for loss or theft of any electronic equipment, we will also require you to bring us the item’s box, charger and warranty / receipt or proof of purchase.
If you are claiming for damage to electronic equipment, we will also require a technician’s report confirming the extent of damage.
Claims for Theft of Money
For claims relating to Theft of Money, we require a police report, affidavit, receipt of foreign exchange or withdrawal chit / bank statement.
Claims for Medical Expenses
To claim for any medical expenses incurred, you must submit a hospital / Doctor’s report and receipts of all costs relating to your treatment.
Claims for Delayed Departure
We will require a written confirmation form your airline of number of hours delayed.
Claims for Missed Departure
Supporting documentation is required to show why your flight was missed and receipts of expenses incurred as a result.
Claims for Delayed Luggage
If your luggage is delayed and you incur expenses for necessary items, we require receipts pertaining to such purchases. We also require a confirmation from your airline or hotel confirming when your luggage was delivered to you.
Claims for Trip Cancellation
If your trip was cancelled due to illness, we will require a Doctor’s Certificate. If your trip was cancelled due to any other reason which is claimable under your policy, you must provide evidence of this.
